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Frequently Asked Questions

1. Is it safe to travel to Israel?

Aviv Tours invites you to visit Israel. If it were not safe, we would not invite you to visit us! Israel welcomes 4 million visitors a year with no major incidentsThat being said, there is an old political conflict that sometimes impacts residents of the Middle East. It’s very important to remember, however, that tourists are not targets and are not part of the conflict. In the unlikely event of unrest, Israeli police are well-trained in de-escalation and keeping the public safe, so you’re definitely in good hands.

2. Do I need a Visa?

American and Canadian citizens (so as most western countries) need only a passport when visiting Israel. The passport must be valid for a minimum of six months from the date you enter Israel. Additional information can be found at the Ministry of Foreign Affairs. 

3. Can You book the hotels for me? 

Yes, we can! we work with some of the top hotels in Israel. On our blog, you can read about our favorite Jerusalem and Tel-Aviv hotels

4. Is the water safe to drink?

Tap water in Israel is safe and delicious. You’ll also find mineral water everywhere. Some areas of Israel are very dry and hot, therefore it’s important to drink plenty of water. 

5. Can I enter the Palestinian territories? 

Yes, you can. Foreign tourists can enter the Palestinian territories (Bethlehem, Jericho and Ramallah) without prior arrangments or authorizations.

 6. Is it possible to travel to Jordan or Egypt from Israel?

Yes, Israel has an active border crossing with both countries. Tourists can't travel to Lebanon or Syria directly from Israel. 

7. How do I pay for the trip?

The payment for our services will be made by the end of the trip in cash or card. We accept all the major card companies. For multi-day trips, we ask for a deposit (by card) prior to your arrival. 

8. How do I guarantee my tour? How does it work?

It's actually very simple- all you need to do is contact us and tell us about your plans and interests. After that, we will send you a detailed itinerary and a quote and you'll respond with your comments (if you will have any). Once we agree on the itinerary and cost, your trip is booked! 

9. How do I get to the tour? Do you drive?

The only tours in which a car is not required are the Jerusalem and Tel Aviv tours. For any other tour, we use a tourism car.  We'll pick you up from your hotel and will drop you off at the hotel or at the airport.  

10. How do I pay for different services in Israel? 

The Israeli currency is the Shekel, worth around 30 cents. On arrival in Israel, it’s a good idea to use your bank-card to withdraw some Shekels from the ATM in the arrival-halls at Ben Gurion - or change small amounts of dollars at a bank or your hotel. There are ATM machines all over Israel and credit cards are widely accepted.


11. What is the tipping style in Israel?

The tipping culture in Israel is a bit different from other places. You are not expected to tip taxi drivers or vendors in shops. In restaurants and cafes, it is customary to tip between 10%-15% of the bill. As for your guide, that's really up to you. 

12. Do you use Uber in Israel

Yes and no... You can use the app, but you'll get a regular taxi. 

The most popular taxi app in Israel is 'Get'- it's convenient and recommended. 

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